Customer service is a department that is in charge of customer relations and all tasks related to the customer, from order processing, creating a warehouse order, invoicing, resolving customer complaints.
If you want satisfied customers, you must have a minimum number of complaints.
Let us manage your customer service because we have experience and know how to solve problems and increase customer satisfaction.
WHAT SPECIFICALLY CAN YOU GET FROM US
the applications, methods and tools we use have already been applied in more than 100,000 companies worldwide.
QUALITY OF DELIVERY
- We will do an analysis of delivery errors and the frequency of errors.
- You will get from us weekly action plans to reduce and eliminate errors in the delivery of goods.
- We will speed up the posting of returns and the return of documentation from the field.
- We will set key indicators (KPIs) to measure the quality of delivery.
- We know how to measure the performance of customer service employees and increase their performance.
- We will eliminate delays in document processing.
- We will eliminate delays in resolving complaints.
- We will ensure a better flow of information with customers.
SYSTEM SOLUTIONS AND MAINTENANCE
- We will set key indicators (KPIs) to measure the level of satisfaction of your customers.
- You will get weekly, monthly and quarterly reports.
- We can prepare processes for the implementation of the DMS application (Document Management System).